Frequently Asked Questions (FAQ)

Product Questions

What types of products does Carhart Clothing Shop offer?
We offer a wide range of apparel including Hats & Gloves, Hunting & Fishing gear, Pants, and Tops. Our products are designed for both outdoor adventures and everyday wear.
Are your products suitable for all seasons?
Yes, our products are designed to cater to various weather conditions, ensuring comfort and durability throughout the year.

Shipping and Delivery

What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia. Our global shipping network ensures timely delivery to most regions.

Returns and Exchanges

What is your return policy?
You can return items within 15 days of receiving them, provided they are in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
How do I initiate a return or exchange?
Please contact our customer support team at [email protected] to initiate a return or exchange. They will guide you through the process.

Account and Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How can I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.

Customer Support

How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns regarding your order.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST).

General Information

Where is Carhart Clothing Shop located?
Our company address is 1725 Traders Alley, Kansas City, US 64106.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number that allows you to monitor the progress of your delivery in real-time.