Returns & Exchanges
Our Return & Exchange Policy
At Carhart Clothing Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please review the following information to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be unused, in its original condition, and in the original packaging.
- You must initiate the return or exchange within 15 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Note: Due to hygiene reasons, certain items such as hats and gloves are non-returnable unless they are defective or damaged upon arrival.
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. You can use the template provided below.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
- Ship the Item: Pack the item securely in its original packaging and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
- Wait for Confirmation: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Once your return is approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued to the original payment method used during the purchase (Visa, MasterCard, JCB, or PayPal).
- Refund Timeframe: Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchange Process
If you are exchanging an item, the new item will be shipped to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Carhart Clothing Shop.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order # [Your Order Number]
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us:
Email: [email protected]
Support Hours: Monday through Friday, 9 AM to 5 PM (CST)